Download Shop Support Request 403 or 404 errors & Download Access for Purchases

Home Forums Support Forums Support Requests Download Shop Support Request 403 or 404 errors & Download Access for Purchases

This topic contains 13 replies, has 6 voices, and was last updated by  Tamara Lau 1 year, 11 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #22728

    AKoSM
    Keymaster

    Please request support by responding here with a reply…

    Make sure that you check the private message box if you are including personal information…

    also check the box for Notify me of follow-up replies via email So you will receive email regarding any updates.

    Please Describe issue in detail.

    thanks

    #22756

    June Starkey
    Member
    This reply has been marked as private.
    #22757

    AKoSM
    Keymaster

    Hi June,
    We are still working on it and i will get back to you as soon as we have resolved issue. As always we promise to make this right…. Also thank you for filling out the reply here it should make support a lot smoother…. We definitely are experiencing some growing pains… Both a blessing and a curse.

    in gratitude,
    Arthur
    Webmaster

    #22770

    Robin Dunham

    Hi – I still am having trouble downloading the YTT manual and have been corresponding with your support team. Arthur asked me to submit this ticket so they can help me, so I followed the link and am submitting this now. Below is the text of the email you sent to me.
    Thanks,
    Robin

    Hi Robin,

    We are still experiencing problem with download shop currently and everyone is affected. We are working on this with all our resources and we are sorry for the inconvenience.

    Please fill out ticket on our new support forum so we can help you as soon as there is a solution.. thanks for your patience.

    http://erichschiffmann.com/forums/topic/download-shop-support-request-403-or-404-errors-download-access-for-purchases/

    Also check the box for “Notify me of follow-up replies via email” so you will receive notification of all updates.

    Arthur

    #22771

    AKoSM
    Keymaster

    Thank you Robin,

    We are hoping to have this fixed in the next few days. Thank you for your patience. Also if you need to leave private info just click
    Set as private reply just below before submitting reply or topic.

    in Gratitude,
    Arthur

    #22772

    gayle simon
    Member
    This reply has been marked as private.
    #23594

    Stephanie Kerman-small

    I am trying to download the training manual but mt computer will not allow it because of a virus. Do you have any suggestions?

    Thanks for your help,
    Stephanie Kerman-Small
    1-815-347-6117
    Kirksmall@att.net

    #24216

    AKoSM
    Keymaster

    Stephanie have you been able to download? if not please let me know….

    #26561

    Winifred Wilson

    Hi!

    My links to download the KC Self Trust workshop and SBYC intensive has expired. Can you please help?

    xoWinifred

    #26666

    Sriram Subramaniam
    Participant

    Hello,

    I purchased the ojai crib collection. I downloaded the Crib Talk Video 2012 and started watching. The audio and video are out of sync. Is there any way to fix that?

    Thanks,

    — Sriram

    #26677

    AKoSM
    Keymaster

    Hi Sriram,
    what player are you using to play. Please try the open source player VLC and report back… you can download for free from here
    http://www.videolan.org/vlc/

    #26872

    Sriram Subramaniam
    Participant

    Hello,
    I purchased the Yellow Springs videos. I successfully downloaded the Friday and the two Saturday talks. But when I try to download the Sunday talk, I get the message, “Sorry but your download link has expired.”

    Thanks,
    — Sriram

    #26876

    AKoSM
    Keymaster
    This reply has been marked as private.
    #31023

    Tamara Lau
    Participant
    This reply has been marked as private.
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